Inferior access to passengers who use wheelchairs (Washington DC)

A June 2017 complaint, filed by the Equal Rights Center in federal court in Washington DC, criticized Uber’s failure to include wheelchair-accessible vehicles in its standard UberX fleet, alleging that this violates the Americans with Disabilities Act.  The complaint criticized Uber Access, Uber’s wheelchair-capable service, as limited to a subset of markets as well as offering inferior service with approximately double the wait time and approximately double the fare.  The complaint alleged that not one vehicle in Uber’s 30,000-vehicle fleet in Washington DC is capable of transporting a passenger who uses a non-folding wheelchair.