Uber’s UK business, Uber London Limited, paid £411,000 of tax on a £1.8 million profit, according to the company’s 2015 report and financial statements. Critics found this unduly low, arguing that after charging UK drivers some £520 million of commissions, Uber should have paid more UK business tax.
Illegal lobbying by former Obama aide David Plouffe
David Plouffe, then Uber’s Senior Vice President of Public Policy and Strategy (formerly campaign manager for President Barack Obama) lobbied Chicago Mayor Rahm Emanuel as to requirements for Uber’s operation in that city — but failed to register as a lobbyist as required by law until 90 business days later. In February 2017, Plouffe was fined $90,000 for the violation.
Guided by Plouffe, Emanuel advocated the policies that Uber favored. The Chicago Tribune explains: “When aldermen [Chicago legislators] pushing for the stronger rules, which included fingerprinting drivers, tried to use a parliamentary maneuver to delay the action, Emanuel threatened to adjourn the City Council meeting. In the end, the watered-down version Emanuel preferred remained intact.”
Plouffe’s email discussions with Emanuel were uncovered as part of a lawsuit as to Emanuel’s use of a personal email account to conduct government business. In settling that lawsuit, Emanuel turned over about 2,700 pages of government-related emails from his personal account. Plouffe’s email to Emanuel is dated November 20, 2015 – pages 127-129 in this archive.
Driver violence towards passengers
Various Uber drivers have attacked passengers. Representative examples: In March 2014, a Chicago passenger sued Uber after her driver locked the car and groped her. In June 2014, a Los Angeles driver kidnapped a woman who had passed out in his car.
In an internal crisis communication message that was accidentally made public, Uber CEO Travis Kalanick blamed the media for suggesting that Uber was liable for driver misconduct.
Fired 20 employees for workplace misconduct
In response to an internal review, Uber fired 20 employees for harassment, discrimination, and inappropriate behavior. 31 other employees were undergoing further training, and 57 additional complaints remained under review.
Failed to take action on drunk driving complaints
The California Public Utility Commission found that Uber violated CPUC “zero-tolerance” rules in its handling of 151 complaints, failing to suspend and/or investigate the drivers. In only 22 of 154 complaints did Uber suspend the driver within one hour of a passenger complaint. Furthermore, some of the supposedly-suspended driers were nonetheless able to log in to Uber, respond to ride requests, and provide additional rides.
CPUC further found that, contrary to CPUC rules, Uber failed to implement a “zero tolerance” policy that immediately suspended a driver for a DUI allegation. Instead, Uber’s process had multiple steps and multiple opportunities for error by Uber staff. In contrast, CPUC rules required Uber to suspend the driver before verifying the validity of the complaint.
CPUC also found limited evidence that Uber followed up with passengers to investigate allegations, including Uber failing to follow up in several hours or even a full day after a passenger’s complaint.
In light of these practices, CPUC recommended a penalty of $1.1 million.
Pittsburgh Mayor criticized Uber
Pittsburgh Mayor Bill Peduto, previously an Uber zealot, told the Wall Street Journal that he had become disillusioned with the company. Peduto wanted Uber to give more back to the city, including hiring local talent, providing better work conditions for Uber’s drivers, improving fuel efficiency, expanding service to elderly residents, and supporting the city’s federal grant applications.
Self-driving cars needed human intervention every mile
Self-driving cars missed at least six red lights in San Francisco
Attempted to test self-driving cars in California without a permit; registrations revoked by DMV
Refused to honor taxi strike protesting Trump travel ban
When taxi drivers at JFK Airport went on strike to protest President Trump’s travel ban targeting seven Muslim-majority countries, Uber continued service. While Uber claimed that continued service would assist passengers in completing their journeys, critics saw Uber profiteering and failing to honor an important principle.
Criticism was sharpened because Uber CEO Travis Kalanick at the time served as a strategic advisor to Trump, suggesting that he supported the travel ban or Trump’s policies more generally. (Kalanick later stepped down from that advisory role.)