Kalanick says every Lyft trip “is a criminal misdemeanor”

In 2013, when Uber focused on operations using properly-licensed black cars, CEO Travis Kalanick remarked on what he saw as Lyft’s unlawful “ridesharing” approach using ordinary drivers:

I’m like, holy cow, every trip that’s happening—I’m reading the law—every trip that’s happening is a criminal misdemeanor committed by the person driving. I don’t think that’s a good law, but that is the law.

Kalanick explained three sources of cost advantage from Lyft’s unlawful approach: foregoing commercial licenses, foregoing commercial insurance, and thereby accessing a larger pool of potential drivers:

What they were able to do because of no commercial insurance and because of easy access to supply, the cost was really low. You could see a situation where they’d eat you up from the bottom up.

City managers told drivers to disguise themselves to avoid enforcement by MIA airport police

In response to enforcement by airport police at Miami International Airport, Uber’s Miami city managers advised drivers to conceal themselves from airport police:

This is an important message from Uber Miami for our valued partners in South Florida about serving South Florida airports, including Miami International Airport. There have been some instances of partners receiving tickets for picking up or dropping off Uber riders at the airport.
While we continue our discussions with authorities on ways to develop a long-term solution, here are a few things you can do to make the pickup and drop off experience more enjoyable for both you and the rider:
– Keep your Uber phone off your windshield – put it down in your cupholder
– Ask the rider if they would sit up front
– Use the lanes farthest from the terminal curbside for pickup and drop off

Mike Isaac’s Super Pumped (p. 294)extends this quote with Uber’s promise to reimburse tickets and legal costs:

Remember, if you receive a ticket while picking up or dropping off Uber riders at the airport, Uber will reimburse your costs for the ticket and provide any necessary legal support. Take a picture of your ticket and send it to XXXXXXXXXX@uber.com.

Corporate structure avoided tax on most income

Through a set of affiliated companies and royalty agreements among them, Uber avoided certain corporate taxes for rides in most countries.  Fortune explained the practice:

Whenever a passenger takes an Uber ride anywhere in the world outside the U.S., whether it’s in Beirut or Bangalore, the payment is sent to Uber B.V.  The company typically sends 80% of that ride payment back to the driver via yet another Dutch subsidiary and keeps the remaining 20% as revenue.

Here’s where things get interesting. Uber International C.V. and Uber B.V. have an “intangible property license agreement” in which Uber B.V. must pay a royalty fee to Uber International C.V. for the use of Uber’s intellectual property—basically, the app that matches driver with rider. Under the terms of the agreement, Uber B.V. is to be left with an operating margin of 1%—effectively 1% of revenue—after subtracting the costs of operation. The rest of the profits get sent to Uber International C.V. as a royalty. And under Dutch law, that royalty payment isn’t taxable.

Let’s say that a passenger hails an Uber and takes a $100 ride across Rome (we’ll assume “surge pricing” is in effect). The payment goes to Uber B.V., which sends $80 back to the driver. The driver is responsible for paying his own taxes on that income. Of the $20 that’s left over, let’s say that Uber subtracts half to cover costs, leaving $10. But that’s not its taxable income. Uber B.V. will ultimately book only 1% of that initial $20 in revenue, or 20¢, as income. (The top corporate tax rate in the Netherlands is 25%, so the government will get 5¢ and the company keeps 15¢.) Uber B.V. then sends the balance of $9.80 to Uber International C.V. for the royalty. That’s one scenario. If Uber B.V. subtracts only $5 for costs, then the royalty payment to C.V. would be $14.80. The point is this: No matter what the amount of the royalty income that Uber International C.V. receives, virtually none of it will be taxed. It is what’s known as “ocean income,” because it sits in a gray area between national tax authorities.

Uber denied that these practices were improper. A spokesperson wrote: “Our corporate tax structure is probably the least innovative thing about Uber. It’s the standard approach adopted by most multinational companies.”

Avoided paying 20% VAT on booking fees

Uber treats its 40,000 UK drivers as separate businesses, each too small to register for VAT.  As a result, Uber does not pay the UK’s 20% VAT on booking fees, saving Uber approximately £1,000 per driver per year.

In contrast, the source notes that Uber’s main UK competitors, Gett and mytaxi, both said they do pay VAT on booking fees.

Illegal lobbying by former Obama aide David Plouffe

David Plouffe, then Uber’s Senior Vice President of Public Policy and Strategy (formerly campaign manager for President Barack Obama) lobbied Chicago Mayor Rahm Emanuel as to requirements for Uber’s operation in that city — but failed to register as a lobbyist as required by law until 90 business days later. In February 2017, Plouffe was fined $90,000 for the violation.

Guided by Plouffe, Emanuel advocated the policies that Uber favored. The Chicago Tribune explains: “When aldermen [Chicago legislators] pushing for the stronger rules, which included fingerprinting drivers, tried to use a parliamentary maneuver to delay the action, Emanuel threatened to adjourn the City Council meeting. In the end, the watered-down version Emanuel preferred remained intact.”

Plouffe’s email discussions with Emanuel were uncovered as part of a lawsuit as to Emanuel’s use of a personal email account to conduct government business.  In settling that lawsuit, Emanuel turned over about 2,700 pages of government-related emails from his personal account.   Plouffe’s email to Emanuel is dated November 20, 2015 – pages 127-129 in this archive.

Driver violence towards passengers

Various Uber drivers have attacked passengers. Representative examples: In March 2014, a Chicago passenger sued Uber after her driver locked the car and groped her. In June 2014, a Los Angeles driver kidnapped a woman who had passed out in his car.

In an internal crisis communication message that was accidentally made public, Uber CEO Travis Kalanick blamed the media for suggesting that Uber was liable for driver misconduct.