Denied refund to passenger whose driver extended ride and used passenger phone to give himself a tip

After a passenger forgot her phone in a driver’s vehicle, the driver realized — and drove a lengthy additional route, plus gave himself a large tip. He also used the Uber app to file a complaint against the passenger and, using the passenger’s phone, wrote a fake response.

The passenger complained to Uber, which initially gave her a partial refund but then removed that refund. Uber later suggested that she contact local law enforcement, and only after she did so did Uber refund the charges (ultimately adding a gift card for a future trip).