Passengers claim they were wrongly charged cleaning fees

Numerous passengers reported being charged cleaning fees, $50 to $150 or more, despite not making messes. Drivers can report that passengers caused messes (spilled drinks, urine, vomit, etc.) and receive compensation. But Uber has limited methods to assess whether drivers’ reports are accurate. Some passengers claimed that drivers sent false pictures or pictures taken on other occasions.

The Better Business Bureau said it has received more than 130 complaints about cleaning fees.

Details from CBS Philadelphia